Ice Rink Terms and Conditions

Information about restrictions, cancellations and refunds.

What to do on arrival

Please bring your printed ticket with you and go directly to the skate exchange area, you may be required to queue here. Your session includes the time it takes to change into and out of you skates.

 

If you have a booking reference or want to purchase a ticket on the day, please proceed to the que at the main counter where a member of staff will be happy to assist you. On busier sessions you may have to queue so, please ensure you arrive in time to collect our buy your ticket for the required session

Please ensure you read and abide by the SAFETY RULES AND REGULATIONS of the ice rink. If you are unsure or need advice please do not hesitate to contact a member of staff who will be pleased to help you.

 

Weather

The Ice Rink is in a marquee and is very sheltered from the weather. Please dress according to the weather conditions on the day. Climatic conditions may cause a layer of water on the ice surface, this will not affect your skating and does not make it unsafe to skate. Although you may get wet if you fall over!

 

Wet ice

Climatic conditions and how busy the rink is can affect the surface of the ice in the Marquee. Calm, cold days mean the ice surface will remain dry. This does NOT make it unsafe to skate. Although you may get wet if you fall over!

 

Minimum age and adult supervision

For all sessions the minimum age for children to skate is 4 years old. All 4 to 7 year olds must be accompanied onto the ice by an adult (18 years old and above) in skates. Maximum of 5 children per adult. We recommend that children under the age of 12 are accompanied by an adult (the adult need not be skating).

 

What to wear

To make your visit as enjoyable as possible we recommend warm, comfortable, outdoor clothing suitable to the weather conditions on the day:

For example; long socks not trainer socks. Trousers or tracksuit bottoms. Thin layers of clothing under a thick jumper or sweatshirt. A waterproof jacket. Gloves, hats and scarves are also recommended, please ensure the scarf must is tucked in securely. Please note:”hoodies” are not permitted to be worn “up” on the ice as they affect your all round vision.

 

Skates

Skate hire is included in the ticket price. If you wish to bring your own skates please ask a member of staff to check their condition and suitability for our rink. All of our skates are sharp and ready to go. We can accommodate all sizes up to and including adult size 13. For our youngest skaters we go down to junior size 8.

 

Wheelchair users

We welcome wheelchair users to take to the ice and join in the fun in their own wheelchair. They must be accompanied by a responsible person in skates at all times when on the ice. This also includes motorised wheelchair users. Normal charge applies for the assisting skater and, the wheelchair user goes free. Please ensure you mention that you are a wheelchair user when booking your ticket. In the interests of Health & Safety for all users, certain sessions will not be available for the use of wheelchairs.

 

Access for wheelchair users

Upon arrival at the rink our staff will assist you and your companion onto the ice via ramped access.

 

Session Availability for wheelchair users

For your safety and enjoyment and to ensure that you get the most out of your visit, the sessions available are Monday – Friday, any session. For Health & Safety reasons for all concerned, weekend sessions will be limited and subject to availability.

 

Personal belongings

Where possible please keep your personal belongings to a minimum. Any items left behind skate hire or in lockers (if provided) are left at the Owners Risk. No bags or rucksacks are allowed on the ice. We do not accept responsibility for any items which are left unattended.

 

First aid

There is a first aid point within the skate exchange area. In the unlikely event you or a member of your party should need first aid treatment, please alert a member of staff. A first aider will be available to assist as required. Please advise a member of staff if you have injured yourself. We will need to take some basic details at this time.

 

Ice rink size and capacity

20m x 17.5m allowing a capacity of 116 skaters per session (1 skater per 3 square meters). However, for your comfort and enjoyment we will operate this ice rink at a capacity of 100 skaters per session only.

 

Refund policy

No refunds will be made unless our Management have found it necessary to close the ice rink due to Health & Safety or technical concerns.

 

Icescate Isle of Man is operated by The Manx Fun Farm  

Tickets for the Ice Rink issued by Ice skate IOM are subject to the following terms and conditions of sale:

 

Your Tickets

When booking online, please ensure that you book your tickets using your own account. Iceskate IOM will not be held responsible for tickets purchased using another customer’s account.

 

Iceskate IOM reserves the right to refuse the ticket holder admission to the Ice Rink and does not take responsibility for duplicated orders. Please do not make or distribute multiple copies as only the first person to redeem your order at our Ice Rink ticketing desk will be given access to our facilities.

Tickets are non-transferable and may not be sold at inflated prices.

Iceskate IOM reserves the right to limit the number of tickets on sale to individuals.

Once purchased, tickets may not be exchanged or refunded.

Iceskate IOM takes no responsibility for tickets purchased via a third party, including individuals purchasing on behalf of a group.

Only tickets purchased from Iceskate IOM  are valid for admission to a session.

Tickets are required for each child attending a session. Some sessions may have age restrictions, please check for any restrictions prior to purchasing your tickets. Children under 8 years old must be accompanied by a responsible (over 16 years old) adult. The required ratio of adults to children is 1 adult : 3 children.

Iceskate IOM reserves the right to promote special ticket offers in addition to those published in our printed marketing materials or on our website. These cannot be applied retrospectively, may be subject to limited availability and can be withdrawn at any time.

Customers can join a session at any point during the session, however the ticket price will not be reduced to reflect a shorter skate time.

 

Your Visit

IceSkate IOM reserves the right to refuse the ticket holder admission to the premises and change timetable details without notice.

The use of cameras is allowed in the Rink, however IceSkate IOM reserve the right to view the photos and delete photos at their discretion. Cameras and mobile phones my not be used when skating on the ice.

Children under 8 years old must be accompanied by a responsible (over 16 years old) adult. The required ratio of adults to children is 1 adult : 3 children.

Any form of illegal, violent or threatening behaviour will not be tolerated.

No alcohol is to be consumed on or around the Rink, and those under the influence of alcohol will not be permitted to participate in any session.

 

Rink Safety applies at all times.

Iceskate IOM does not accept responsibility for personal property brought on to the premises.

Iceskate IOM strives to deliver excellent customer service. However, as with all services, unforeseen problems can occur and it may be necessary to cancel your session. Should this be the case Iceskate IOM  will contact you to inform you of any changes that affect your booking as soon as we are aware of any problems occurring. In this case you will be offered an alternative session, day, where possible, or a full refund will be given.

 

Your Information

By entering the venue you give your consent to being photographed or filmed as a visitor to our Rink. This may be used for future promotional activity.

 

We want you to have a great experience and we are committed to making it happen! To help us improve our service, please direct any comments or complaints to the Duty Manager prior to,or during your session.

If you have any specific questions or concerns regarding our terms and conditions, please contact our Ice Rink on 07624 399092 where one of our ticketing staff will be happy to help!

Data Protection

Personal data supplied by the cardholder will be held and processed by computer or otherwise by Icescate IOM to operate the cardholder’s account; to confirm, update and enhance Iceskate IOM customer records; for statistical analysis; and to establish any Cardholder’s identity.

 

General

The promoter of the Scheme is The Manx Fun Farm